Skull Roots is a 100% online store. Most of the team is in Florianópolis and in São Paulo. But we also have collaborators from other Brazilian regions and in France, as our principles are based on freedom and autonomy.

We work with different producers, of high quality, coming from different regions and countries.

The suppliers we work with are:

Brazil (Florianópolis, Ilhota and Brusque, in Santa Catarina. São Paulo and Campinas, in São Paulo. São Gonçalo and Rio de Janeiro, in Rio de Janeiro . Belo Horizonte in Minas Gerais).

Europe (Stockholm, in Sweden. Hamburg and Frankfurt in Germany. Lisbon, in  Portugal and Roubaix, in France) .

Asia (Shenzhen, Shanghai and Hong Kong in China).

This is one of the great differentials of Skull Roots. We offer free shipping for you, regardless of which region of Brazil you are in.

Several factors can influence the delivery time, such as, for example, your location, adverse weather conditions, long holidays, health crises and the amount of products in stock.

Products imported take between 7 to 20 business days to reach their destination, also depending on the region of delivery place, long holidays, weather adversities and health crises .

To offer free shipping, we work together with partners who carry out the collective dispatch of orders. Your order will be dispatched in up to 5 working days, after payment confirmation in our system.

- With Credit Cards the payment confirmation: 1 business day

- With Boletos the payment confirmation: up to 5 working days

You can follow all the details of your order on our website, through this page: Rastreio do Caveira Roots

The tracking code will be sent via email, as soon as your product is dispatched (up to 5 working days after payment confirmation).

The order number will be sent directly after your purchase, via email, with the following standardization: #CAVEIRAROOTS9999

If you have not received our emails, please check the emails sent to the address contact@skull-roots.com. It could be that our emails went to Promotion or Spam box.

To not lose information and updates regarding your purchase, we suggest add our contacts to your Favorites, and remove them from the promotions or spam box, if they have gone stop there.

If you need our support, contact us by email  contato@caveira-roots.com. or WhatsApp 48 9153-0123; but we ask that you check the instructions above first.

We guarantee that cases like this are rare, as our longest delivery times are around three weeks.

Firstly, we ask that you track your purchase through our website: https://caveira-roots.com/pages/rastreio . There, all the information will be detailed, updated daily.

As we mentioned earlier, there are several external factors that can influence our delivery and receipt time for orders. If the time of 60 working days passes, we ask that you contact us via email: contato@skull-roots.com or by WhatsApp 48 9153-0123, which we will open a call to the Correios.

We work with different producers, of high quality, coming from various regions and countries.

The suppliers we work with are:

Brazil (Florianópolis, Ilhota and Brusque, in Santa Catarina. São Paulo and Campinas, in São Paulo. São Gonçalo and Rio de Janeiro, in Rio de Janeiro . Belo Horizonte in Minas Gerais).Europe (Stockholm, in Sweden. Hamburg and Frankfurt in Germany. Lisbon, in  Portugal and Roubaix in France).Asia (Shenzhen, Shanghai, Hong Kong in China and Singapore).

Yes, if you want to make changes to your orders, you should contact us at contato@caveira-roots.com . It is important to emphasize that it is only possible to make changes while your order has not been dispatched, therefore, we advise you to carefully check all your purchase details.

Our return policy is 07 days. After 07 days of purchase, unfortunately it is not possible to request a refund or exchange.

To be able to return, the product must not have been used and must be in the same condition as you received it. It must also be in the original packaging.

To return the product, you must send an email to contact@skull-roots.com, and present the receipt or proof of purchase.

Once the return product is received and verified, we will send you an email to notify you that we have received your return merchandise. We will also notify you of the approval or rejection of your refund.

Yes, you can cancel your purchase if your order has not yet been shipped. Therefore, contact Skull Roots by email: contato@caveira-roots.com or WhatsApp 48 9153-0123.

We work with the state-of-the-art Mercado Pago system. This means that the customer will have access to all forms of payment that this platform makes available, as well as the security guarantee that this system provides.

 To protect your personal information, we take precautions and follow industry best practices to ensure it is not accessed or available to third parties. We use HTTPS, which stands for 128bit SSL protection, which is why it has a padlock image next to our address link.

Skull Roots works with the payment system of Mercado Pago. In it, you have the option to pay for your purchase with:

- Credit Card in cash or up to 12 installments, and if it is up to 3x, the charges are on us!

- Boleto Bancário, in which payment can be made at bank branches, lottery, or via application with the barcode number.

- PayPal

- Transfer and Deposit, with Caixa Econômica and Nubank

After adding the products to your cart and completing the order, you will be prompted to enter your contact and shipping information. By clicking on “continue with payment”, you will see the option to pay with PayPal and below, Mercado Pago. Select “Mercado Pago”, and then “Checkout”. Then the payment options will appear and you can choose the option “Card”, and also “With two Cards”, if you want to split the purchase amount.

After adding the products to your cart and completing the order, you will be prompted to enter your contact and shipping information. By clicking on “continue with payment”, you will see the option to pay with PayPal and below, Mercado Pago. Select “Mercado Pago”, and then “Checkout”. Then the payment options will appear and you can choose the option “Boleto Bancário”.

To offer free shipping, we work together with partners who carry out the collective dispatch of orders. Your order will be dispatched within 5 working days, after payment confirmation in our system.

-With Credit Cards payment confirmation: 1 business day

-With Boletos the payment confirmation: up to 5 working days

Mercado Pago's anti-fraud system is very strict, as well as with the confidentiality of your data and your purchase. So every now and then he runs tests to ensure that purchases are being made by cardholders. In this case, we suggest you try to make the purchase again, and register at Mercado Pago. If the non-effective purchase persists (which does not usually occur), we ask you to contact us, and Mercado Pago.

We don't usually work this way, but we are a team open to our partnership possibilities! Therefore, we ask that you send a message to the email contact@skull-roots.com, with the products you are interested in.

We ask you to contact our team, send the product(s) you want, as well as the quantity, and we promise to do our best to make your shopping experience the best possible.

The tracking code will be sent via email as soon as your product is dispatched (up to 5 working days after payment confirmation).

The order number will be sent directly after your purchase, via email, with the following standardization: #CAVEIRAROOTS9999

Incorrectly entering your data can lead to delays and even non-effective delivery, so we ask that you enter your data very carefully, according to what is requested at the time of closing the purchase. If an error still occurs (we know these things happen), send a message via WhatsApp to the number 48 9153-0123 as soon as possible.

We are a team that loves to meet and connect with different people, so we are always open to new proposals! We currently have a partnership with Skull Roots Ambassadors, who have made our ambassadors profit a lot from our brand, all without rules or routines. Want to know more?! Then go to: https://caveira-roots.com/pages/embaixadores

If you have a different proposal, do not hesitate to contact us, we look forward to hearing from you!

We are happy to hear of your interest in reselling our products, however, depending on the product, its dimensions, weight and desired quantity, we may not be able to maintain our free shipping service. We ask you to contact our team, send the product(s) you want, as well as the quantity, and we promise to do our best to make your shopping experience the best possible.

We don't usually work this way, but we are a team open to our partnership possibilities! Therefore, we ask that you send a message to the email contact@skull-roots.com, with the products you are interested in.

Yes, if you think you have a cool profile, that fits with our values, likes to interact with the public and understands our Caveiroso universe, send your Instagram profile to @caveiraroots, who we will carefully analyze.

At the moment we do not offer this type of partnership, but we are studying the possibility of adding this modality to our services in the near future.

You can contact our team through the following service channels:

-E-mail: contato@caveira-roots.com 

- WhatsApp: (48) 9 9153-0123

- Instagram: skullroots

- Site: in the message box, with your data so that we can return

We value good service and agility, so within a maximum period of 48 hours you will have your answer, regardless of the day of the week.